Q: Is a deposit required when placing an order?
A: Yes, it is. A non-refundable deposit of 50% of the total price is due when placing your order to secure your spot. No deposit =No Order. No EXCEPTIONS.
Q: When is the balance due?
A: All balances are due no later than 1 week (7 days) before your order's due date. Balance payments after a 7-day deadline will result in an additional $10 per day fee.
Q: How far in advance should I place my order?
A: As early as you can. I require a minimum of 2 weeks (14 days) in advance. Orders placed in less than 14 days will result in a last-minute fee of an additional 10%.
Q: Can I make changes to my order after I've placed and paid for it?
A: Yes. You can make changes to your order no later than 10 days before your order due date.
Q: What About Holiday Items?
A: All Christmas, Thanksgiving, Halloween cakes and events must be requested 60 days in advance.
Q: What locations do you serve?
A: A Piece of Trice serves the New York metropolitan area. This includes Brooklyn, Queens, State Island, Bronx, Manhattan, Upstate New York, Connecticut and New Jersey. For Delaware you must contact me for delivery rates, dates and times.
Q: Is Pick Up allowed?
A: Once you request a pickup time for your order you must be on time or a late fee of $10.00 per half hour will be accessed.
Q: Do you Deliver?
A: Yes, I deliver most orders. Delivery pricing is based on miles, toll and order size.
At the time of the delivery, someone must be at the requested location to accept the delivery, or a late delivery charge will be accessed based on delivery location.
Q: Do you offer refunds?
A: No refunds will be given on any late pickups. All deposits are non-refundable. Specialty sculpting items are non-refundable.
Q: What forms of payment Do you accept?
A: We accept the following forms of payments: Zelle, Cash App, Visa, Mastercard, American Express, Discover, Cash.
