I want to make your ordering experience as easy as possible. I understand you may have questions so please take some time to see if I have answered your questions below.
Q: is a deposit required when placing a order?
A: Yes it is. A non-refundable deposit of 50% of the total is due when placing your order to secure your spot. No deposit =No Order. No EXPECTIONS.
Q: When is the balance due?
A: all balances are due no later than 1 week (7 days) before your order due date. Balance payments after 7-day deadline will result in an additional $10 per day fee.
Q: How far in advance should I place my order?
A: As early as you can. I require a minimum of 2 weeks (14 days) in advance. Orders placed less than 14 days will result in a last-minute fee of an additional 10%
Q: Can I make changes to my order after I've placed and paid for it?
A: Yes. You can make changes to your order no later than 10 days before your order due date.
Q: About Holiday Items?
A: All Christmas, Thanksgiving Halloween cakes and events must be requested with 60 days in advance.
Q: What locations do you serve?
A: Price of Trice serve the New York City area Brooklyn, Queens, State Island, Manhattan, Upstate New York, Connecticut and New Jersey, Delaware most contact us for delivery rates and times.
Q: Is Pick Up allowed?
A: Once you request a pickup time for your order you must be on time or a late fee of $10.00 per half hour will be accessed.
Q: Do you Deliver?
A: Yes, I deliver most orders. Delivery pricing is based on miles, toll and order size.
For all deliveries someone must be at the requested delivery location at the time of the due deliveries, or a late delivery charged will be accessed based on delivery location.
Q: Do you offer refunds?
A: No refunds will be given on any late pickups. All deposits are non-refundable. Specialty sculpting items are non-refundable.
Q: What forms of payment Do you accept?
A: We accept the following forms of payments Zelle, Cash App, Visa, Mastercard, American Express, Discover, Cash.
